Terms and conditions – Returns and Shipping

Returns

Refund Policy:

Please allow 24 hours for credit card refunds to be processed. Funds can normally take 3 to 5 working days to show on your next statement. Please note that we will refund back to your original method of payment (for example if you pay via paypal , we will refund back to paypal) . If you have any questions please email our support  team via the contact page.

Returning Orders:

If you are not satisfied with your product in any way you can return to us for a full refund. Please follow the following procedure

  1. Email our customer service team, at [orders@ babynowbrand.com]
  2. Quote your Order Number ID and Date of Purchase
  3. Specify the reason for the return ( item damaged, defective etc)
  4. We will then send you the return address
  5. Return shipment costs, shall be borne by the customer
  6. Refunds will be issued within 7 working days of a return

Note: Refunds are given after the product has been received by the warehouse in good resalable condition. Please take extra time to package returns carefully so they arrive in good resalable condition.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Shipping is free only if your order price is bigger than 50 USD.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

If you order an item that includes extra item for free, then please allow a bit more time to get that additional extra item package as you will receive two packages separately. This rule applied only to items that are valuated under 5 USD.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.